News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

in Sports

Super Bowl gets LED lighting upgrade

Fresh
nfl

When the big game kicks off next year it will be played under new lighting.

in National, World

U.S., Arab allies launch first strikes in Syria

Updated
syria

The U.S. and Arab allies opened a new front against militants by joining Syria's three-year-old civil war.

in National, World

CDC: Ebola cases could hit 1.4M by early next year

ebola

Between 550,000 and 1.4 million people in West Africa could be infected with the virus by 2015, according to a report issued on Tuesday.

in National

Bin Laden son-in-law sentenced to life in prison

binladensoninlaw

A son-in-law of Osama bin Laden, was sentenced to life in prison following his conviction on terrorism charges.

in National

Government hackers try to crack HealthCare.gov

obamacare

The government's own watchdogs say they tried to hack into the site and found a critical vulnerability.